Policy
Refunds & cancellations
Digital value is delivered instantly, so our policy focuses on failed and undelivered orders.
1. We detect the failure
Our systems reconcile every order with the operator, brand or biller within minutes.
2. Refund is released
Failed orders are refunded in full — including fees — to your original payment method.
3. You get confirmation
You receive an in-app and email confirmation with the refund reference.
Refund FAQs
When is a refund automatic?
If a top-up, bundle or bill payment fails, AnkaPay refunds the full amount to your original payment method without you asking.
How long does a refund take?
AnkaPay releases refunds immediately; banks and wallets typically post them within 3–7 business days.
Can I cancel a gift card order?
Once a code is revealed it can't be cancelled, because the value is already delivered. Unrevealed codes can be cancelled within 24 hours.
What if I entered the wrong number?
Delivered top-ups can't be reversed. Always confirm the recipient number and operator on the checkout summary.